Return & Refund Policy for Franchise

1. Introduction

At Franchise, we strive to provide the best shopping experience for our customers. If you are not entirely satisfied with your purchase, we are here to help. This Return & Refund Policy outlines the conditions and processes for returning items and obtaining refunds.

2. Return Time Frame

You have 14 calendar days from the date of purchase to return an item.

3. Conditions for Returns

To be eligible for a return, your item must meet the following conditions:

  • Unused: The item must be unused and in the same condition that you received it.
  • Undamaged: The item must be undamaged.
  • Original Packaging: The item must be in the original packaging.

4. Exceptions to the Return Policy

The following items are not eligible for returns:

  • Gift Cards
  • Cleaning products
  • Accessories

5. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to info@franchisecoshop.com to request a return. Please include your order ID, receipt, and any relevant information about the product you wish to return.
  2. Shipping Information: Upon receiving your return request, we will provide you with the necessary shipping information.

6. Return Shipping Costs

For customers in Greece, the cost of the first return is on us. For any subsequent returns, the customer is responsible for paying the return shipping costs. For customers outside of Greece, the customer is responsible for paying the return shipping costs. Please note that shipping costs are non-refundable.

7. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If the item is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to process may vary depending on your payment method.

8. Proof of Purchase Requirement

To complete your return, we require a receipt or proof of purchase. Please include this information when you contact us to initiate a return.

9. Non-Returnable Items

  • Gift Cards
  • Cleaning products
  • Accessories

10. International Returns

Our return policy for international orders is the same as for domestic orders. However, please note that customers are responsible for any return shipping costs, including customs duties and taxes.

11. Contact Information for Returns

If you have any questions about our Return & Refund Policy, or to initiate a return, please contact us at:

Thank you for shopping with Franchise. We value your business and are committed to providing a satisfactory shopping experience.